FAQ

Frequently Asked Questions

The questions fashion brands ask us most — MOQ, sampling, compliance, shipping and how to get started.

7–9 daysSampling turnaround from confirmed brief
100–150 pcsMOQ per style for emerging brands
100%Final inspection on every piece
SMETAAudited ethical production
AU / US / UK / EUPrimary export markets
100+Development styles in our collection
What is your minimum order quantity (MOQ)?

Our MOQ is 100–150 pcs per style. This lets emerging brands test new designs without over-committing stock, and we support fast reorders once a style sells through.

How long does sampling take?

Sampling usually takes 7–9 days from receiving your tech pack, sketch or reference photo. We fit every sample on the mannequin and send photo/video updates before shipping the sample.

What products do you manufacture?

We manufacture women’s wear: dresses, tops and tees, two-piece sets and a woven collection of dresses, tops and occasion wear. Every style is available for OEM/ODM development.

Which markets do you serve?

We primarily serve fashion brands in Australia, the United States, the United Kingdom and Europe, and we ship worldwide.

Are you SMETA audited?

Yes. Our factory in Guangzhou is SMETA audited, and we can share audit documentation and arrange video calls or factory visits on request.

What is the difference between OEM and ODM at NEWCOM?

OEM means we produce from your tech pack or patterns. ODM means we develop styles from our own catalogue and you customise fabric, colour and trims under your brand.

Can I start a project without a tech pack?

Yes. You can start with a sketch, a reference photo or even a link to a style you like. We help you build the spec from there, as many of our clients do.

Can you help with fabric sourcing?

Yes. We source fabrics and trims from our mill network, check quality before cutting, and advise on composition for your target market and price point.

What are your payment terms?

Typically 30% deposit to confirm the order, with 70% balance after quality inspection and before shipment. Bank transfer is preferred.

How do you ship, and to which countries?

We ship by sea, air or express to Australia, the US, the UK, Europe and worldwide. FOB Guangzhou, CIF or DDP options are all available.

Can I visit the factory or have a video call?

Yes. We welcome factory visits and arrange video calls to show our sample room and production floor. Contact us on WhatsApp to schedule.

How do I get a quotation?

Send us your style details, quantities, fabric and target market on WhatsApp or email. We usually reply within 24 hours with a detailed FOB quotation.

Still have a question?

Message us on WhatsApp — we usually reply within 24 hours, and we’re happy to walk you through any step.

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